Effective Date: 12/02/2025
Last Updated: 12/02/2025
At R Bazar (Jay Sardar Supermarket), we aim to provide a smooth and hassle-free shopping experience. If you are not satisfied with your purchase, we’re here to help!
1. Return Policy
We accept returns under the following conditions:
✅ The product must be unused, unopened, and in its original packaging.
✅ The return request must be made within 07 days of delivery.
✅ Products must include the original receipt or proof of purchase.
✅ Items such as fresh produce, perishable goods, personal care items, and opened food products are not eligible for return due to hygiene and safety reasons.
To initiate a return, please contact our support team at jaysardarsupermarket@gmail.com or call +91 9624783966 with your order details.
2. Refund Policy
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed as follows:
- Prepaid Orders: Refunds will be credited to the original payment method within 7 business days.
- Cash on Delivery (COD) Orders: Refunds will be provided as store credit or bank transfer (as per customer preference).
- Partial Refunds: In some cases, partial refunds may be granted for damaged or defective products.
3. Exchange Policy
We offer replacements for defective or damaged items. If you receive a damaged or incorrect product, please:
📸 Share clear photos of the product and packaging with our support team within 12 hours of delivery.
🚚 If eligible, we will arrange a free replacement or exchange.
4. Non-Returnable & Non-Refundable Items
The following items are not eligible for return or refund:
🚫 Fresh fruits, vegetables, dairy, and perishable items.
🚫 Personal hygiene, beauty, and health care products (if opened).
🚫 Items damaged due to misuse or mishandling.
5. Order Cancellation Policy
- Orders can be canceled before shipment for a full refund.
- Once an order is shipped, it cannot be canceled but can be returned as per our return policy.
6. How to Contact Us?
For any refund or return queries, feel free to contact us:
Email: jaysardarsupermarket@gmail.com
Phone: +91 9624783966
Address: Satellite chowk, near, Rajkot – Morbi Hwy, Shree Shakti Park, Shree Ram Society, Rajkot, Gujarat 360003
We value our customers and strive to ensure your satisfaction with every purchase. Thank you for shopping with R Bazar (Jay Sardar Supermarket)!
